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Return Policy

Return Policy

Dissatisfied with a purchase? Our return policy is as follows:

  • The product must be unused.
  • The product may not be sent back without return authorization from Flagpole Giant.
  • A return authorization must requested by buyer within (10) ten days of delivery.
  • The buyer must pre-pay all freight on any authorized returned goods.
  • A 20% restocking fee will apply to all return and cancelled orders in addition to charges for any damages to goods.
  • Custom, non-stocked and special order items are not returnable.
  • All returns must be authorized in advance by Seller within 10 days of receipt of goods by Buyer. Buyer must pre-pay all freight on authorized returned goods. Freight claims resulting from return shipment are the responsibility of Buyer. Light Lenses, custom, non-stock and special order items are not returnable. Returns will not be accepted after 30 days from date of invoice an no adjustments of any kind will be made after 30 days from date of invoice.

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